General Course Information

How much is the course?
How do I calculate the total of my course?
Who is teaching the course?
Can I just show up at the course without pre-registering?
Where do I get the most recent information on a course?
When will I get my receipt and certificate for the course?
How do I cancel my course registration?

Course Registration

Payment by Cheque – What is the procedure if I would like to pay my course registration by cheque?
What will appear on my certificate and receipt?
I need to have a certificate reissued for a course that I attended, how can I get a new one?
I need to have a receipt reissued for a course that I attended, how can I get a new one?
I tried to pay on-line but my card was declined?

Continuing Education Credits

What CEC has the course been approved for?
What if a course is not approved for the CECs that I am looking for?

Course Location Information

Douglas College

Newsletter

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Conference Organizers

Where do I get more information on the conference presentations that Rick Kaselj can provide?

Distance Education Course Information

How does the distance education course work?

Miscellaneous Questions

What is Tiny URL?

– Updated December 4, 2010

GENERAL COURSE INFORMATION


How much is the course?

Visit ExercisesForInjuries.com, click on “Courses” and select the course you are interested in.  A full description with the cost of the course will pop up in a new web browser window.

How do I calculate the total of my course?

Visit ExercisesForInjuries.com, click on “Courses” and select the course you are interested in.  A full description with the cost of the course will pop up in a new web browser window.  If you are a Canadian resident add 12% HST (Harmonized Sales Tax) to the course fee listed on the outline and this is your grand total.

Who is teaching the course?

Visit ExercisesForInjuries.com, click on “Courses” and select the course you are interested in.  Within this outline it will show who is teaching the course and their biography.

Can I just show up at the course without pre-registering?

It is best to register at https://exercisesforinjuries.com/fitness-education-courses/ to ensure your spot in the course, so there is a handout for you, to make sure there is equipment for you to use at the course and that your certificate and receipt are ready for you.

Where do I get the most recent information on a course?

As rooms may change for a course, in order to see the most up to date information on a course, visit ExercisesForInjuries.com, click on “Courses” and select the course you need more information on.

When will I get my receipt and certificate for the course?

You will received your receipt and certificate at the end of the course.

How do I cancel my course registration?

This is the refund policy for course registrations:

Refund Policy

(1) A 15% cancellation fee will apply to all refunds.

(2) No refunds will be issued 7 days prior to the course.

(3) Request for a course refund can only be made in writing.

In order to cancel your course please e-mail support(at)ExercisesForInjuries.com with the course name, date of the course, location of the course, instructor, your method of payment and reason for course cancellation.  Please allow three business days for your request to be processed.

COURSE REGISTRATION


Payment by Cheque – What is the procedure if I would like to pay my course registration by cheque?

If you are planning to pay by cheque, mail Payment to (Cheques Payable to Healing Through Movement):

Rick Kaselj
c/o Healing Through Movement
#199 – 19567 Fraser Highway
Surrey,B.C.
V3S 9A4

After you have put the letter and payment in the mail, email support(at)ExercisesForInjuries.com so we can keep an eye out for it.

Post dated cheque will be returned and course registration will be cancelled.

On average it takes 7 business days to receive mail.  Please mail payment at a minimum of 10 business days prior to the course(s) you are registering for.

To decrease the risk of mail theft, do not just mail a cheque in an envelope.  In the envelope, three way fold two 8.5 x 11 pieces of paper and place the cheque inside the fold.  This will make if difficult for anyone to see that a cheque is inside and demonstrate that the envelope just has a letter enclosed.

Do not mail cash.

If you would like to pay by credit card, visit ExercisesForInjuries.com, click on “Courses” and select the course you are interested in.

Certificate of attendance and receipts will be distributed at the end of the course.

Please note, most of my communication is done via e-mail.  In order to prevent having e-mails related to the course blocked or trashed, add [email protected] and [email protected] to your contact list.

A reminder e-mail a few days before the course, please check your e-mail.

What will appear on my certificate and receipt?

What will be entered on your certificate and receipt will be in the exact format as was entered into your registration form.

I need to have a certificate reissued for a course that I attended, how can I get a new one?

A hard copy receipt and certificate of attendance were provided at the end of the course to all registrants.  Your certificate maybe with your receipt or with your course material.

If you are not able to find your certificate, please e-mail support(at)ExercisesForInjuries.com with your name, date of the course, location of the course, course attended and instructor of the course.  When this is received, another certificate will be issued.  Please note it may take up to 5 business days to reissue a certificate and 20 business days for a course presented by a guest instructor.

I need to have a receipt reissued for a course that I attended, how can I get a new one?

If you have made payment with a credit card, an e-mail receipt was e-mail to the e-mail address you provided with your registration.  You maybe able to find a copy of your receipt in your e-mail box.

A hard copy receipt and certificate of attendance were provided at the end of the course to all registrants.  Your receipt maybe with your certificate or course material.

If you are not able to find your receipt, please e-mail support(at)ExercisesForInjuries.com with your name, date of the course, location of the course, course attended and instructor of the course.  When this is received, another receipt will be issued.  Please note it may take up to 5 business days to reissue a receipt.

I tried to pay on-line but my card was declined?

Here are a few reasons why you order was declined:

  • The card number you entered was not correct.
  • The address entered does not match the address of where the credit card statement is mailed.
  • The name on the credit card needs to be entered as it appears on the card.
  • If your last name has changed, enter the last name that appears on your credit card statement.
CONTINUING EDUCATION CREDITS (CEC)


What CEC has the course been approved for?

The majority of courses have been approved for:

Please visit ExercisesForInjuries.com and visit the Course section.  Click on the course you are interested in and within the outline it will describe what CECs the course has been approved for.

What if a course is not approved for the CECs that I am looking for?

There are well over 200 fitness & rehab associations that require their members to complete CECs in order to keep their membership up to date.  It is not possible to have all courses approved by all of the associations.

Contact the association that you are a member of and ask to find out what their procedure is to challenge a course for CEC credits.

COURSE LOCATION INFORMATION


Courses at Douglas College

Douglas College Street Address

Douglas College – New
Westminster Campus
700 Royal Avenue
New Westminster, BC

Douglas College Map

Douglas College can be very confusing. I would recommend printing out a campus map if you are not familiar with Douglas College. For a full map of Douglas College – New Westminster Campus visit: http://www.douglas.bc.ca/about/campuses/maps/index.html Then select the level the room is on. If the room number starts with a 1, then it is level 1. If the room number starts with a 2, than it is level 2.

Location of Douglas College

For Full Details Visit – http://www.douglas.bc.ca/about/our-campuses/new_west_campus.html

Taking Transit to Douglas College

Take the Skytrain or a bus to New Westminster Station. Exit onto 8th Street. Turn left and walk a block and a half up the (steep) hill to the College on the right side of the street (cross at the intersection). You will enter the College on the 1st or 2nd level.

Contact BC Transit at 604.521.0400, or visit their website at www.translink.bc.ca for more details.

More Details:  http://www.douglas.bc.ca/about/locations/new_west_campus.html

Brief Driving Directions:

  • Driving from the West:

Exit Highway #1 at exit 33 onto Canada Way in Burnaby. Proceed along Canada Way and it will turn into 8th Street in New Westminster. After crossing Royal Avenue, the College will be on the left. Turn left as indicated by signage for underground pay parking.

  • Driving from the South:

Cross the Alex Fraser Bridge and follow Highway #91 across the Queensborough Bridge. Take the Stewardson Way exit. Proceed and the road will turn into Columbia. At the intersection with 8th Street, turn left up the hill on 8th, then right very soon for parking.

  • Driving from the East:

On the Lougheed Highway, just past the Superstore, turn left onto Brunette Avenue. Proceed along Brunette, and just past the old Labatt’s building, at the intersection with North Road, turn left onto Columbia. At the intersection with 8th Street, turn right up the hill on 8th, then right very soon for parking.

  • Taking the Skytrain:

Take the Skytrain or a bus to New Westminster Station. Exit onto 8th Street. Turn left and walk a block and a half up the (steep) hill to the College on the right side of the street (cross at the intersection). You will enter the College on the 1st or 2nd level.

Contact BC Transit at 604.521.0400, or visit their website at www.translink.bc.ca for more details.

More Details:  http://www.douglas.bc.ca/about/locations/new_west_campus.html

Entrance on Sundays

On Sundays, Douglas College – New Westminster campus is closed. Participants need to enter the building through the 7th street entrance near Security Kiosk.  This means all the doors to the college are locked except the 7th street entrance.  The entrance is located at 7th Street and Agnes Street.  Douglas College is very confusing.  Please print out a street map and campus map to help make things easier on the day of the course.

Street Map:  http://www.douglas.bc.ca/about/campuses/pdf/nwmap3.pdf

7th Street Entrance (7th Street & Agnes Street):  http://www.douglas.bc.ca/about/campuses/pdf/nwmap3.pdf

Campus Map: http://www.douglas.bc.ca/about/campuses/maps/index.html

More Details:  http://www.douglas.bc.ca/about/locations/new_west_campus.html

Difficulties Finding the Room

Go to Security Kiosk at the 7th Street Entrance and ask them for directions.
If you have forgotten the room number that the course is in, ask them which room the “Exercise Rehabilitation” course is in.  They should have it on their room booking form.

Parking

There is pay parking under the College and it is quite reasonable. The parking at Douglas College is cash only and closes at 7 pm on Saturdays.  There is meter parking on the streets, but it is more expensive and you have to keep going out to feed the meter. New Westminster has a by-law that all streets without meters are two hour parking only, even if not marked.

On Sundays the Douglas College parkade is usually closed.  Sometimes they leave the arms up for the day depending on what is going on in the college.  The parking is free on the streets around the college on Sundays.

More Details:  http://www.douglas.bc.ca/about/campuses/pdf/nwmap3.pdf

Eating Options:

On Saturdays the cafeteria is open at Douglas College.  Across the street on 8th street is a Subway restaurant that is open on Saturday and Sunday.  If you walk to Columbia Street, there are more eating options.  Please remember to bring water and snacks to keep your energy up during the course.

Accommodations Around Douglas College:

Inn at Westminster Quay – http://innatthequay.com/ – 0.5 Km away – About $200 a night

The Met Hotel – http://themethotel.ca/ – About $90 a night – 1.0 Km away – About $80 a night

Happy Day Inn – http://www.happydayinn.com/index.asp – 3.0 Km away – About $60 night

Best Western Chelsea Inn – www.bestwestern.com/ca/chelseainn – 4.5 Km away – $120 night

BC Bed & Breakfasts – http://www.bc-bed-and-breakfast.com/ – I have had registrants stay in Bed & Breakfasts around Douglas College with some success.

Tripadvisor Review of Hotels in New Westminster

– Before you book your accommodations, I would recommend you read a few reviews of them to see if they are what you need.  Here is one link that may help you: http://www.tripadvisor.com/Tourism-g154936-New_Westminster_British_Columbia-Vacations.html


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CONFERENCE ORGANIZERS


Where do I get more information on the conference presentations that Rick Kaselj can provide?


How does the distance education course work?

  1. Register for Course.
    One can register for the course on-line at www.HealingThroughMovement.com, over the phone at (604) 532-5248 or via fax at (604) 532-5248.
  2. Confirmation of Registration
    After Healing Through Movement has received your registration and confirmed your payment, course workbook, course exam and receipt will be e-mailed  to you.
  3. Getting Started
    Print off the course workbook and start reading.  To get the most out of the course, read all the articles once and then read them a second time with the course exam in mind.
  4. Complete Course Exam
    Send Exam to Healing Through Movement via e-mail, fax or mail.  You have six months from the date of purchase to complete and submit the course exam.
  5. Exam Marking
    Exam Will Be Marked by Healing Through Movement.  One must have a minimum of 80% in order to pass the distance education course.
  6. Certificate
    Certificate of Completion will be E-mailed to You

If you have any questions feel free to email us at support(at)ExercisesForInjuries.com .

MISCELLANEOUS QUESTIONS


What is Tiny URL?

It is a way of taking a long weblink and creating it into a shorter weblink that is easier to e-mail to people.  This services is free and if you would like to use it, you can visit www.tinyurl.com

FAQ – Digital Products

When I click on the link, it opens a website showing an empty page and a login and password are required. What am I supposed to do next? What are the login and password to use?

Try to copy and posted the URL into your web browser.  This will take you to the page that has the media file (video or audio).

I do not have Quick TimePlayer or iTunes on my computer and can not view the M4V or MP4 video files?

I recommend downloading the free media player called VLC media player.  It is excellent and will play any kind of video or audio media you need.  You can get it here: – http://www.videolan.org/vlc/

You can also download Quicktime for free here – http://www.apple.com/quicktime/download/

You can download iTunes for free here – http://www.apple.com/itunes/download/

What format are the video files?

The files are M4V or MP4 which will play on QuickTime, iTunes and VLC player.

You can download VLC player for free here – http://www.videolan.org/vlc/

You can also download Quicktime for free here – http://www.apple.com/quicktime/download/

You can download iTunes for free here – http://www.apple.com/itunes/download/

I play the files on VLC media player as they don’t operate in Windows Media Player on my computer.  What version of windows media player do you have?

M4V or MP4 which will play on QuickTime, iTunes and VLC player.  They do not play on Window Media Player.

You can download VLC media player for free here:  http://www.videolan.org/vlc/

You can also download Quicktime for free here – http://www.apple.com/quicktime/download/

You can download iTunes for free here – http://www.apple.com/itunes/download/

What is your refund policy for digital products?

You are able to return digital product purchase made through Exercises For Injuries or RK Healing Through Movement within 30 days.

What is your refund policy for physical products?

You are able to return physical product purchase made through Exercises For Injuries or RK Healing Through Movement within 60 days.

In order to process your refund, we need you to send back the physical product.

Please return them to:

Rick Kaselj
c/o ExercisesForInjuries.com
#199 – 19567 Fraser Highway
Surrey, BC
V3S 9A4
CANADA

Please do contact us at support(at)ExercisesForInjuries.com prior to mailing the product back so we can provide you with a refund number.

We do need them to be in a condition in which we can put them back into inventory.

When we get your refund order, we will process the order and then process your refund.

When I click on the link, I get a “codec” error, what should I do?

If you receive an error message and the Webinar does not play, you may need to install the g2m codec for Windows Media Player. The codec can be found at this link: https://www2.gotomeeting.com/codec?Portal=www.gotomeeting.com or by clicking the back button on your browser and installing from the Webinar host site (penguin icon).

I want to convert the M4V or MP4 video file to WMV so I can watch it on my PC in Windows Media Player?

If the file size is less then 100 megs you can use this website to convert it with this free service – http://www.zamzar.com/

 

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